Contact Real-Time Service
Hey there! Please contact us through one of our social networks so that we can proceed with your order. We need a chat in real time to be able to trade. You can choose:
Whenever you place a new order on the site, you must enter one of the chats on this page and inform us of the order number, and then wait for our return. Don’t worry because when we’re online you should get it just a few minutes to get in touch with us. No need to wait for email. Because we need a live chat to set a code and trade in-game or in Pokémon Home (when available).
If you have any doubts about how the trading methods work, you can visit the Trading Guide menu and select the option according to your order.
Note:
- If you are on Mobile, just click on the icon ☰ to view the Trade Guide menu.
- You can view your order number at: https://pokeflash.com/my-account/orders/
Our service hours are from 09:00 to 23:30 UTC-3 every day of the week (times may vary on Sundays) , in case you don’t know what “UTC” (Universal Time Coordinated) means, it is the world reference time (just type in google: “utc time now” ) and subtract by 3 to find out what our current schedule is.