FAQs

Q: I have just placed an order. How and when do I receive my Pokémon?

A: You will receive your Pokémon through Link Trade (in-game option), or in the case of “Pokedex” packages they will be sent to your Pokémon Home. For more details, access “Trade Guide” in the website menu. If you followed the Trade Guide carefully this should not be a problem. You will be contacted by email when your order is ready. However, we recommend that you do not wait for an email as it may go straight to your spam box and you will not be notified. As soon as you place an order on our website, contact us immediately through our service platforms in real time so that the delivery process is carried out more quickly. They are Facebook , Instagram and WhatsApp..

PokeFlash aims to deliver the order in a few minutes, when we are available it usually takes less than 30 minutes, however we stipulate a maximum period of 20 hours due to the time zone and also the hours of sleep that every human being needs. As long as the buyer has done his part in the communication part, which is to send us a message on Whatsapp or on the Facebook page as soon as you place an order, and not just wait for an email, the order will be delivered quickly.

Our service hours are from 09:00 to 23:30 UTC-3, in case you don’t know what “UTC” (Universal Time Coordinated) means, it is the world reference time (just type in google: “utc time now” ) and subtract by 3 to find out what our current schedule is.

Q: Where shall the buyers contact PokeFlash’s admin?

A: The best platform to contact PokeFlash is through Facebook , Instagram and WhatsApp  so you and the genner can chat in real-time. It is discouraged that buyer relies solely on e-mail for communication as e-mails can sometimes get unreliable. You will be replied within 20 hours, or immediately if PokeFlash is online. You may not get instant personal customer support replies if PokeFlash is offline (though you may get automatic replies in Facebook Messenger or WhatsApp.)

Q: I haven’t received my order. Why is that so?

A: There are a few times when customers, after placing the order, think the Pokémon will arrive in their doorstep because of the shipping address they provided upon checkout. Failure to understand how this trading goes and failure to communicate are the main reasons why customers are not able to receive their orders. 

Please make sure that your emails allow messages outside your usual contacts. We sometimes receive email replies that says “a custom mail flow rule created by an admin at (email provider) has blocked your message.” If you think your email provider has this strict policy, we ask that you contact us through Facebook , Instagram and WhatsApp.

Q: My orders didn’t come after quite a long time. Do you send refunds?

A: Unfortunately refunds are done only if there was a mistake in placing an order and that you want it replaced with another. Orders are considered “genned” and therefore were spent with the genner’s time and effort. Our Refund/Return Policy does not cover non-delivery due to buyer’s lack of time or communication for scheduled trading.

While PokeFlash does not do such refunds, we do however offer compensation by way of freebies for the delays that are apparently on our end.

Q: I received the wrong Pokémon or regretted my choices. How do I get them replaced?

A: Please refer to our Return Policy.

Q: How many genners are there in this shop?

A: PokeFlash have only one genner. The shop owner has a full-time day job so please be kind as to the swiftness of the replies in Messenger and in e-mails. However, it is guaranteed that you will receive a reply—and possibly get trading—within 20 hours.

Q: Are the Pokémon genned through here legal?

A: All Pokémon generated by PokeFlash go through legality check. When these are not legal, they can’t go through Link Trade and cannot be received by the buyer. In essence, all Pokémon received through online trade such as Link Trade and Surprise Trade passed the Pokémon game system’s round of legality check. Otherwise, you will know during trading that an illegal Pokémon didn’t make it when your screen says “There is a problem with your trading partner’s Pokémon”.

Q: Why sell when these Pokémon are given for free and are distributed as giveaways in various Facebook groups?

A: Like everything you see for sale in all shops and stores, buying is a personal option. Occasionally PokeFlash do some giveaways of the Pokémon through its Facebook Group. But as a one-man-shop as this enterprise is, giveways are limited due to time constraint. It can sometimes get taxing on the giver’s part to be waiting for the giveaway recipient’s availability, especially that people have other lives to live outside Pokémon.

What amount you pay for the Pokémon you desire to own is but the service charge to the genner for his time and effort of generating Pokémon (check About) that would have taken you a much longer time and tremendous effort had you done it manually in the game relying on sheer luck to obtaining the right Nature, IVs, Shiny, and all the characteristics you want in a Pokémon.

If you believe the sale of these items is contradictory to your life principles, you may resort to waiting for free giveaways in various groups.